These Terms & Conditions govern your use of the juan369 platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to all terms set out below.
Effective Date: January 1, 2026 | Version 3.2These six points summarize the most important aspects of the juan369 Terms & Conditions. They do not replace the full legal text below — please read the complete document.
You must be at least 21 years old to register and play on juan369. This is a strict legal requirement under Philippine law. We verify age during the account registration and withdrawal process. Underage accounts will be permanently closed and any funds forfeited.
Each player is permitted to hold only one active juan369 account. Duplicate accounts are strictly prohibited and will result in permanent suspension of all associated accounts. If you have forgotten your login credentials, contact our support team to recover your existing account.
All bonuses and promotions offered by juan369 are subject to wagering requirements before withdrawal. Wagering requirements, eligible games, and time limits are specified in each individual promotion's terms. Attempting to abuse bonus offers may result in account suspension.
juan369 supports GCash, PayMaya, BPI, BDO, and Metrobank for deposits and withdrawals. All transactions are processed in Philippine Peso (PHP). Withdrawals require a fully verified account. Minimum withdrawal amounts and processing times vary by payment method.
You are solely responsible for maintaining the confidentiality of your juan369 login credentials. Do not share your username or password with anyone. juan369 will never ask for your password via email, SMS, or live chat. Report any suspected unauthorized access immediately.
Fraud, collusion, use of automated betting software, money laundering, and any form of cheating are strictly prohibited on juan369. Violations will result in immediate account suspension, forfeiture of all funds, and may be reported to the relevant Philippine authorities.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and juan369 ("the Company," "we," "us," or "our"). By accessing, registering on, or using the juan369 platform in any capacity, you agree to be bound by these terms in their entirety. If you do not agree, you must not use the juan369 platform.
For the purposes of these Terms & Conditions, the following definitions apply:
By completing the juan369 registration process and ticking the acceptance checkbox, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
These Terms & Conditions apply to all use of the juan369 platform, including but not limited to browsing, account registration, deposits, gameplay, bonus participation, withdrawals, and customer support interactions.
If you are accessing the juan369 platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these terms, and by accepting these terms, you do so on behalf of that person.
Age Restriction: You must be at least 21 years of age to register for and use a juan369 account. This is a strict legal requirement under Philippine law. By registering, you confirm that you meet this age requirement.
In addition to the age requirement, you must meet the following eligibility criteria:
juan369 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and forfeiture of funds.
Each player is permitted to hold only one (1) active account on the juan369 platform. Opening multiple accounts is strictly prohibited. If juan369 detects that a player has opened or is operating more than one account, all such accounts will be immediately suspended, and any funds or winnings in those accounts may be forfeited.
You must provide accurate, current, and complete information during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. Providing false or misleading information is a material breach of these terms and may result in immediate account termination.
You are solely responsible for maintaining the confidentiality of your juan369 username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held responsible for all such activity.
If you suspect that your account has been compromised or accessed without your authorization, you must notify juan369 customer support immediately via live chat or email.
juan369 is required by law to verify the identity and age of all players. You may be required to submit copies of government-issued identification (such as a Philippine passport, driver's license, or UMID card), proof of address (such as a utility bill or bank statement), and proof of payment method ownership before you can make a withdrawal.
Failure to complete KYC verification within the requested timeframe may result in withdrawal delays or account suspension.
juan369 accepts deposits and processes withdrawals via the following payment methods:
| Payment Method | Min. Deposit | Min. Withdrawal | Processing Time |
|---|---|---|---|
| GCash | ₱100 | ₱500 | < 30 minutes |
| PayMaya | ₱100 | ₱500 | < 30 minutes |
| BPI Bank Transfer | ₱500 | ₱1,000 | Same business day |
| BDO Bank Transfer | ₱500 | ₱1,000 | Same business day |
| Metrobank Transfer | ₱500 | ₱1,000 | Same business day |
All deposits are processed instantly and credited to your juan369 account balance immediately upon confirmation. juan369 does not charge any fees for deposits. However, your payment provider may charge transaction fees — please check with your provider.
You must only deposit funds from a payment method registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension and forfeiture of funds.
Withdrawals can only be processed to a payment method that has been used to make a deposit into your juan369 account. This is an anti-money laundering requirement. You must complete KYC verification before your first withdrawal.
juan369 aims to process all withdrawal requests within the timeframes specified above. However, processing times may be extended during periods of high volume or if additional verification is required.
juan369 reserves the right to request additional documentation or information before processing a withdrawal, particularly for large amounts or where fraud or money laundering is suspected.
Standard withdrawal limits are as follows:
VIP players may be eligible for higher withdrawal limits. Contact our VIP support team for details.
juan369 offers various bonuses and promotions to players, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are set out in the individual promotion's terms.
Unless otherwise stated, all bonuses are subject to wagering requirements before any winnings derived from the bonus can be withdrawn. Wagering requirements vary by promotion and are clearly stated in the promotion terms.
juan369 reserves the right to void bonuses and any associated winnings if we determine that a player has engaged in bonus abuse. Bonus abuse includes, but is not limited to:
If you request a withdrawal before completing the wagering requirements on an active bonus, the bonus and any winnings derived from it will be forfeited. Only your original deposited funds (minus any amounts already wagered) will remain in your account.
juan369 reserves the right to exclude certain players from participating in promotions at our sole discretion. Players who have previously abused bonuses or violated these Terms & Conditions may be permanently excluded from all future promotions.
All games offered on the juan369 platform use certified Random Number Generators (RNGs) to determine outcomes. RNGs are regularly tested and audited by independent third-party testing laboratories to ensure fairness and randomness.
Live dealer games are streamed in real-time from licensed studios and are subject to the same fairness standards as RNG games. All live dealer game outcomes are determined by physical actions (card dealing, roulette wheel spins, etc.) and are not manipulated by software.
Each game available on juan369 has its own specific rules, paytables, and return-to-player (RTP) percentages. These are available within each game's information section. It is your responsibility to familiarize yourself with the rules of any game before playing.
In the event of a game malfunction, software error, or technical issue that affects the outcome of a game, juan369 reserves the right to void the affected game round and refund all bets placed. This applies to both RNG games and live dealer games.
If a malfunction occurs during a progressive jackpot game, the jackpot will not be paid out if the malfunction caused the jackpot to be triggered incorrectly.
If you experience a disconnection during gameplay, any active game rounds will continue to completion according to the game's rules. When you reconnect, you will be able to view the outcome of any completed rounds in your game history.
Zero Tolerance Policy: juan369 maintains a zero-tolerance policy toward fraud, cheating, and any form of prohibited conduct. Violations will result in immediate account suspension, forfeiture of all funds, and may be reported to Philippine law enforcement authorities.
The following activities are strictly prohibited on the juan369 platform:
If juan369 suspects that you have engaged in any prohibited conduct, we reserve the right to suspend your account immediately, conduct an investigation, and take any action we deem appropriate, including permanent account closure and reporting to the relevant authorities.
All content on the juan369 platform, including but not limited to text, graphics, logos, images, software, audio, video, and game content, is the property of juan369 or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the juan369 platform for personal, non-commercial purposes only. You may not:
To the fullest extent permitted by Philippine law, juan369 and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the juan369 platform, including but not limited to:
juan369's total liability to you for any claim arising out of or relating to these Terms & Conditions or your use of the platform shall not exceed the amount of funds you have deposited into your juan369 account in the six (6) months preceding the claim.
juan369 is committed to protecting your personal information and complying with the Data Privacy Act of 2012 (Republic Act No. 10173). Our collection, use, and disclosure of your personal data is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.
By using the juan369 platform, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. For full details on how we handle your data, please review our Privacy Policy.
juan369 is committed to promoting responsible gaming and preventing problem gambling. We provide a range of tools and resources to help you maintain control over your gambling activity, including:
If you believe you may have a gambling problem, we strongly encourage you to seek help. Resources are available through PAGCOR's responsible gaming program and other Philippine support organizations.
For more information, please visit our Responsible Gaming page.
You may close your juan369 account at any time by contacting our customer support team. Upon closure, any remaining balance in your account will be returned to you via your registered payment method, subject to completion of any pending wagering requirements and KYC verification.
juan369 reserves the right to suspend or permanently close your account at any time, with or without notice, if we determine that you have violated these Terms & Conditions or engaged in any prohibited conduct.
In the event of account closure by juan369, any remaining balance in your account will be returned to you, minus any amounts owed to juan369 or any amounts derived from fraudulent or prohibited activity.
If your account remains inactive (no login or gameplay) for a period of twelve (12) consecutive months, juan369 may classify your account as dormant and charge a monthly maintenance fee of ₱100 or 5% of your remaining balance, whichever is lower, until the balance reaches zero or you reactivate your account.
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.
Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through good-faith negotiations with juan369 customer support. If a resolution cannot be reached within thirty (30) days, either party may pursue formal legal action.
juan369 reserves the right to amend, modify, or update these Terms & Conditions at any time. Any changes will be effective immediately upon posting to the juan369 platform. We will notify you of material changes via email or through a prominent notice on the platform.
Your continued use of the juan369 platform after any changes to these Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the platform and close your account.
It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the juan369 platform, please contact our customer support team:
| [email protected] | |
| Live Chat | Available 24/7 on the juan369 platform |
| Response Time | Email: Within 24 hours | Live Chat: Under 90 seconds |
Our customer support team is available 24 hours a day, 7 days a week to assist you with any issues or questions you may have.
Acknowledgment: By registering for and using a juan369 account, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you do not agree to these terms, you must not use the juan369 platform.
Now that you understand our Terms & Conditions, you're ready to join thousands of Filipino players enjoying fair games, fast payouts, and 24/7 support. Register today and start playing.