At juan369, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
These six cards summarize the most important aspects of how juan369 handles your personal data. They are not a substitute for the full legal text below — please read the complete Privacy Policy.
juan369 collects personal information you provide during registration — including your full name, date of birth, address, email, and mobile number — as well as technical data like your IP address, device type, and gameplay activity on our platform.
We collect your data to operate your juan369 account, verify your identity (KYC), process deposits and withdrawals, prevent fraud, comply with Philippine law, and improve your overall experience on our platform. We do not sell your data.
juan369 shares your data only with trusted service providers necessary to operate our platform — such as payment processors (GCash, BPI, BDO), identity verification services, and game providers. We never sell your personal information to third parties.
We use industry-standard 256-bit SSL encryption for all data transmissions. Your account data is stored on secure, access-controlled servers. We conduct regular security audits and penetration testing to ensure your juan369 account data remains protected.
juan369 uses cookies and similar technologies to keep you logged in, remember your preferences, analyze platform usage, and deliver relevant promotions. You can manage cookie preferences through your browser settings at any time.
Under the Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, delete, and object to the processing of your personal data. You can exercise these rights at any time by contacting the juan369 Data Privacy Officer.
Governed by RA 10173 — Data Privacy Act of 2012, Republic of the Philippines.
Important Notice: This Privacy Policy constitutes a legally binding document between you ("the Player," "you," or "your") and juan369 ("the Company," "we," "us," or "our"). By registering for or using the juan369 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
juan369 is committed to protecting the privacy and personal data of all players who use our online casino platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.
This Privacy Policy describes how juan369 collects, uses, stores, shares, and protects your personal data when you access or use our website, mobile platform, and any related services. It also explains the rights you have under Philippine law with respect to your personal data and how you can exercise those rights.
This policy applies to all users of the juan369 platform, including registered players, visitors who browse without registering, and any individuals who contact our customer support team. It covers all personal data collected through our website, mobile applications, live chat, email correspondence, and any other channel through which you interact with juan369.
We encourage you to read this Privacy Policy carefully and in full. If you have any questions about how we handle your personal data, please contact our Data Privacy Officer using the details provided in Section 15.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, juan369 acts as the Data Controller for all personal data collected through the juan369 platform.
As Data Controller, juan369 determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect it.
When you create a juan369 account, we collect the following personal information:
To comply with Philippine anti-money laundering laws and to verify your age and identity, we may collect:
When you make deposits or request withdrawals, we collect transaction-related data including:
juan369 does not store full credit or debit card numbers. All payment processing is handled by our certified payment service providers.
When you access the juan369 platform, we automatically collect certain technical information:
If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide.
juan369 collects your personal data through the following means:
| Collection Method | Data Collected | When |
|---|---|---|
| Account Registration | Name, DOB, address, email, mobile number | At sign-up |
| KYC Verification | Government ID, proof of address, selfie | Before first withdrawal |
| Payment Processing | E-wallet / bank account details, transaction data | On deposit or withdrawal |
| Platform Usage | IP address, device info, gameplay data | During each session |
| Cookies & Trackers | Session tokens, preferences, analytics data | On site visit |
| Customer Support | Chat logs, email content, attachments | When you contact us |
Under the Data Privacy Act of 2012, juan369 processes your personal data on the following legal bases:
juan369 uses your personal data for the following purposes:
To create and maintain your juan369 account, verify your identity and age (21+), process your login credentials, and manage your account settings and preferences.
To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods; to maintain accurate records of all financial transactions on your account; and to investigate and resolve any payment disputes.
To comply with our obligations under Philippine law, including KYC verification, anti-money laundering (AML) checks, responsible gaming requirements, and any reporting obligations to regulatory authorities.
To detect, investigate, and prevent fraudulent activity, cheating, collusion, money laundering, and any other prohibited conduct on the juan369 platform. This includes monitoring gameplay patterns, transaction behavior, and login activity.
To respond to your inquiries, resolve complaints, and provide technical assistance. We retain support communications to improve our service quality and for training purposes.
With your consent, to send you promotional offers, bonus notifications, and news about new games and features on juan369. You can opt out of marketing communications at any time by updating your account preferences or contacting our support team.
To analyze usage patterns, identify technical issues, and improve the performance, design, and functionality of the juan369 platform. This analysis is conducted on aggregated or anonymized data wherever possible.
We Do Not Sell Your Data. juan369 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Full stop.
juan369 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third-party service providers who process your data on our behalf are contractually required to handle your data in accordance with the Data Privacy Act of 2012 and to implement appropriate security measures.
Cookies are small text files that are stored on your device when you visit the juan369 website. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use our platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in, maintain session security, enable core platform functions | Session |
| Functional | Remember your language, game preferences, and display settings | Up to 1 year |
| Analytics | Understand how players use juan369, identify popular games and pages | Up to 2 years |
| Marketing | Deliver relevant promotions and measure campaign effectiveness | Up to 90 days |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may affect the functionality of the juan369 platform, including your ability to log in and play games.
juan369 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years | Legal and regulatory compliance |
| KYC Documents | Duration of account + 5 years | AMLA compliance requirements |
| Financial Transaction Records | 10 years from transaction date | AMLA and tax compliance |
| Gameplay & Session Data | 3 years from last activity | Dispute resolution, fraud prevention |
| Customer Support Records | 3 years from last interaction | Service quality and dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
When your personal data is no longer required, juan369 will securely delete or anonymize it in accordance with our data disposal procedures.
juan369 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
Your Role in Security: While we take every reasonable measure to protect your data, you also play an important role. Use a strong, unique password for your juan369 account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan369:
Request a copy of the personal data juan369 holds about you and information on how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected.
Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used format and transfer it to another service provider.
Withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 15. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Strict 21+ Policy: The juan369 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has registered on our platform, we will immediately close the account, delete all associated personal data, and forfeit any funds in the account.
If you are a parent or guardian and believe that your child has registered on the juan369 platform, please contact our Data Privacy Officer immediately at the details provided in Section 15. We will investigate and take appropriate action promptly.
We use date-of-birth verification during registration and KYC document checks to enforce our 21+ age requirement. We also use third-party age verification services where appropriate.
The juan369 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the juan369 platform and does not cover the privacy practices of any third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit. juan369 is not responsible for the privacy practices or content of third-party websites, even if you access them through a link on our platform.
juan369 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Any changes will be effective immediately upon posting the updated policy on the juan369 platform.
We will notify you of material changes to this Privacy Policy via email to your registered address or through a prominent notice on the juan369 platform. The "Effective Date" at the top of this policy will always reflect the date of the most recent update.
Your continued use of the juan369 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must stop using the platform and close your account.
We recommend reviewing this Privacy Policy periodically to stay informed of how juan369 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by juan369, please contact our Data Privacy Officer:
| Role | Data Privacy Officer (DPO), juan369 |
| [email protected] | |
| General Support | [email protected] |
| Live Chat | Available 24/7 on the juan369 platform |
| Response Time | Within 30 days for data privacy requests |
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Acknowledgment: By using the juan369 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of the juan369 platform and contact us to close your account.
Your data is safe with us. Now that you know exactly how juan369 protects your privacy, join thousands of Filipino players enjoying a secure, fair, and exciting online casino experience.